Service & Repair

Quick. Timely. Reliable.

SERVICE & REPAIR

Our customers call us for anything related to their gate operations, parking systems, video surveillance failures, or access control problems. Our Customer Service Department maintains systems we install, and even re-work existing installations or jobs done by other vendors. 

Our service technicians are equipped with the proper tools, technology, fully stocked service vehicles, and are manufacturer trained to ensure the problem can be addressed while on-site. Our 24/7 customer service and response teams are choreographed by our central service center to provide same day and next day service to our customers.

If you are in need of service or repair, please call our office number at 1.858.571.4444 or email service@accessprofessionals.com. Your request and inquiry will be answered by our Customer Service Representative (CSR) who will open a service ticket and schedule and coordinate your service. From the moment your service is scheduled, APS will provide you with updates throughout the service process until your service ticket is closed.

After your ticket is closed, APS will send a follow-up email to request feedback on our service. By receiving honest client feedback we can make sure we are always evaluating our approach and process to ensure we are providing superior and unmatched customer service.

If you need service after hours, please call the office number and follow the prompts to be connected to a service technician.

"In my experiences with APS thus far, responses have been very quick, action taken has been transparent and easy to follow, and work requested has been done in a timely fashion. They have shown a willingness to solve issues and offer suggestions and I have no complaints. Thank you, APS. I hope to continue to receive excellent service from your team."

- Kevin K. 

We INSTALL, SERVICE & MAINTAIN

Committed to providing our clients customized solutions with superior service since 1977

FLEXIBLE SOLUTIONS

APS offers quality gate automation, access control, video surveillance, and parking control. Using cutting edge technology, factory-trained technicians and impeccable customer service, APS provides advanced solutions to fit customer needs.

SATISFACTION COMMITMENT

We offer professional service committed to an exceptional client relationship with immeasurable satisfaction.  On every installation, we stand behind our solution with a manufacturer’s and professional services warranty.

EXPERIENCE INDUSTRY LEADERS

From our CEO to our managers and field technicians, we’ve invested in experts in the technology industry to provide our customers with the highest quality solution and customer service.