SERVICE & REPAIR
Our customers call us for anything related to their gate operations, parking systems, video surveillance failures, or access control problems. Our Customer Service Department maintains systems we install, and even re-work existing installations or jobs done by other vendors.
Our service technicians are equipped with the proper tools, technology, fully stocked service vehicles, and are manufacturer trained to ensure the problem can be addressed while on-site. Our 24/7 customer service and response teams are choreographed by our central service center to provide same day and next day service to our customers.
If you are in need of service or repair, please call our office number at 1.858.571.4444 or email [email protected]. Your request and inquiry will be answered by our Customer Service Representative (CSR) who will open a service ticket and schedule and coordinate your service. From the moment your service is scheduled, APS will provide you with updates throughout the service process until your service ticket is closed.
After your ticket is closed, APS will send a follow-up email to request feedback on our service. By receiving honest client feedback we can make sure we are always evaluating our approach and process to ensure we are providing superior and unmatched customer service.
If you need service after hours, please call the office number and follow the prompts to be connected to a service technician.